Welcome and thank-you calls

Short description of a service

Telenordi specialists will call your new customers in order to thank them for choosing your good/service to purchase. We recommend contacting a customer a few days or even weeks after purchase, depending on specifics of the product. During a call, we discuss the following:

- Do you like the product;

- How can you evaluate customer service?;

- Did your product meet/exceed your expectations?;

- Do you need any more information about product?

We don’t intend to sell anything, but this type of communication effectively increases customer loyalty and provides information about post-purchase experience.

The main goal

To thank customer for purchasing, gathering feedback about the product and other services, providing additional information.

Which companies is the service relevant to

Companies with high number of customer who need personal attention and are potentially loyal.

Benefits for your company

Potential misunderstandings eliminated

By communicating with new customer at an appropriate time after purchase, companies solve any misunderstanding and possible disappointment before it escalates. Usually customers don’t contact service providers if they are not particularly satisfied with the product, so this initiative is being praised by most customers.

We boost customer satisfaction.

Exclusiveness and positive first impression

When you buy a product, that moment is the most important in creating an impression. From that moment on, a new customer will carry out that impression, share it with his environment. So an encouraging thank you call during that moment will really get your chances up to make the best view of your product.

We strengthen emotional exclusiveness for the customers.

Loyalty

When a customer receives a thank you call, he gets the feeling of being taken care of by your customer service system. So now he trusts you, he relies on you. That is the best emotional status a customer can have.

We seek to establish long-term relations between you and your customers.

Contact us and we will provide you with our special offer!