Virtual assistant

Short description of a service

Trained professionals answer your phone calls, e-mail enquiries introducing themselves as your employees. Caller is informed, that you are busy, basic enquiries are answered as well as information provided on basic level. Meanwhile, you are informed by SMS or e-mail instantly about the person, who was looking for you. Reminders are placed on a calendar, which is accessible on-line. There is also a possibility of sending preliminary offers to your potential clients if you are on not reachable at a time. So basically, we become a part of your team and nobody will ever now the difference between an in-house administrator and our specialist.

The main goal

To represent you professionally when you don’t have the time to handle enquiries yourself. Also this service is cost-efficient substitute to your in-house secretary.

Which companies is the service relevant to

All companies and people, who need all calls to be answered, all callers to be serviced professionally. This is usually a small company, which receives enquiries, but doesn’t have the resources or the possibilities to answer all enquiries or to monitor inbound communication constantly.

How do we do it

We connect our technical capabilities with competency of our specialists in order to provide this service.

Our telephony solution enables us to route your calls directly to our IP PBX, which is linked to our desktop management system, which recognizes which company has to be represented in any particular call. We can also transfer the call, establish a call conference, etc.  We also have a possibility to use on-line calendar in order to make communication more efficient.

Not all small businesses can hire a secretary. Usually, phone calls are being answered  without preparation or particular information. Usually, staff is not trained to answer those calls professionally and it is not their main duty. But the first impression is always defined by the first contact and many potential customers choose accordingly.

We predict, that using our service, you will save up to 2/3 cost on inbound enquiries, comparing it with decision to hire a trained assistant.

We don’t get sick, go on vacation. We are always there to service your company.

Detailed information

Phone number

First, you have to choose whether you would like to:

-       Establish a new number on TEO Lt. basis;

-       Route calls from your existing phone numbers.

Both of these options are risk free, easy manageable and safe.

Professional approach

Before starting the service, we will establish certain instructions and requirements according to your needs. You are able to choose yourself how to answer a call, who should be contacted in certain cases and what information should be disclosed.

What are other benefits?

We can also expand involvement into your product and offer additional services:

-       Order registration;

-       Event registration;

-       Calendar management;

-       Other services, which can be provided without the need to work at your premises.

Contact us and we will provide you with our special offer!