Customer care

Short description of a service

Telenordi provides cost-effective customer care solutions as well as sales support services. Our professional agents will service your customers according to quality standards, which will be provided by yourself or which can also be developed during our joint discussions.

The main goal

To provide customer care services efficiently and according to established  quality standards, accordingly service disappointed customers in order to provide great customer experience.

Which companies is the service relevant to

Your company has customers, which need or might need customer care over the phone. It doesn’t matter what goods/services you provide.

Benefits for your company

High quality service

We understand, that the most important thing we have to do while handling the call of your customer – acknowledge it, like it is the most important call ever. Your customers expect, that their enquiries will be handled quickly, efficiently and attentively. Understanding that, we are ready to make sure, that your customers are being handled the way they deserve.

No customer left behind

Sometimes it happens, that inbound call count rises dramatically due to different reasons (service error, special offers, etc), so customers are force to wait in queues. These situations are harmful to image of the company. That’s why we are happy to present our “request for a callback” function.  Customer, who chose this option will create a special reminder. When call flow normalizes, Telenordi agents will handle the customer by calling him back.

Sales support

Our agents can identify cross-sell/upsell opportunities when interacting with your customers. We will make the sales or we can forward the contacts to one of your sales professionals. We can work with you to identify potential top-level buyers by examining purchase patterns.

Contact us and we will provide you with our special offer!