TELENORDI is a professional contact centre that provides services to clients from Lithuania and other countries 24 x 7 in 7 languages.

We have experience in executing various customer care and telemarketing projects.

Our core values: satisfied clients, high-quality services and respect for employees.

We provide customer care services in Swedish, Finnish, English, Russian, Lithuanian, Latvian and Estonian languages.

We use Kayako Fusion (www.kayako.com) IT system which is one of the most advanced helpdesk platforms in the world.

This system allows us to take care of calls, emails, trouble tickets and internet chat queries.

Additional functions such as a knowledgebase or troubleshooting are available as well.

Our clients are served by using a professional telephony system that has many useful features.

We have doubled the telephony systems and have 2 independent internet providers in order to guarantee the quality of the service provided.

We propose attractive pricing options, we adjust to your needs and requirements.

Our employees are mainly Lithuanians who are hard-working, well educated and can offer competitive labour costs.

Every new customer care project is started and carried out by strictly following our processes. We constantly monitor and analyze KPIs of a project.

TELENORDI has certain quality standards for customer care via a telephone, email, internet chats.

TELENORDI clients receive extensive reports about the calls, emails, internet chats, trouble tickets, sales and other required information.

Lithuania is a modern, dynamic North European country of high technologies , and smart, well-educated people

According to multinational companies, the most positive experience they have had in Lithuania is the high quality of staff which made it possible for them to reach the critical production level much faster than expected.

Labour costs in Lithuania are more than twice lower than those in other EU countries and the US.

The minimum monthly wage in Lithuania is currently 232 EUR, and the minimum hourly wage is 1.4 EUR.

Proximity to markets: Scandinavia, Western Europe, Russia and the CIS Lithuania is located on the very crossroads of 3 huge markets.

It’s a springboard to the EU markets (Western Europe and Scandinavian countries), and Eastern markets (Russia and the Commonwealth of Independent States (CIS)) are also just at Lithuania’s side.

The purchase of customer support and telemarketing services from professional contact centre will allow your company to concentrate on its primary activities, essential processes, and expertise therefore ensuring even more successful business development.

Professional contact centre works twenty-four hours a day, seven days a week. Some businesses find it important for their clients to have assistance not only on working hours.

When you outsource your customer support and telemarketing services, you do not have to be bothered with finding employees, organizing selection process and trainings, changing employees on sick leave or those who left the company.

Usage of a contact centre will lower your costs of employee selection procedure, payroll management, preparation of working place, bills for phone and internet, usage of hardware, employee trainings, specialized IT systems and search for new contact centre solutions.

Contact centre concentrates its activities only on customer support and telemarketing. Therefore, it aims to become an expert in these services.

If you organized a contact centre yourself, it may take up to few years and a lot of expenditure to obtain required skills.

Professional contact centre has advanced (and rather expensive) telephony system, specialized IT systems such as e-mail, trouble tickets, internet chatmanagement.

It provides more opportunities to serve your clients better.